Estate and Trust Administration

Executor Navigator efficiently handles estate tasks, allowing executors to focus on healing, while seamlessly coordinating with your legal and financial teams.

Overwhelmed with Settling an Estate?

Let me help...

Executor Navigator services will help you with the business and administrative tasks needed to settle your loved one’s estate in an impartial, efficient manner. Allowing Executors and Administrators time to focus on managing the emotional stress of losing a loved one.

These Estate Administration services range from simple as-needed consulting to full “hands-on” services that include searching through documents and canceling utilities to preparing final accounting reports for the estate – and all the steps in between. See our Executor Services Tier page for details.

 

The goal is to significantly reduce the overall effort, time, and expense to settle an estate. I’m that missing piece that joins together your Probate Attorney, CPA, Financial Planner, and others on your team.

 

My transparent and accountable process keeps you in the loop every step of the way and provides peace of mind to both executors and beneficiaries.

More about these services are listed in the “Common Questions” below.

Service Benefits

Ability to focus on your family

Reduce the heavy burden so you can mourn & process.

Reduce Stress, Time & Money

Tailored and proactive plans save time and money.

Neutral 3rd Party

Neutral 3rd party to decrease family tensions

Peace of mind...

Your loved one’s estate is being handled with care.

Transparency

Secure document sharing, reporting, & communication

Straightforward billing

Full disclosure, transparency | no side-deals

Download a Free Executor Guide & Checklist:

Estate & Trust Administration Services

Do You Have an Extra 500 Hours?

According to some studies, the average Estate takes about 500 hours and 12 to 18 months to complete for an inexperienced executor.

Do you have 500 hours to spare?

Busy work schedules, family responsibilities, life events, or simply being overwhelmed are common reasons why Executors and Administrators delay performing critical estate tasks.

Prevent Costly Mistakes

My experience and planning will help you avoid common estate administration mistakes and help detect potential problems well in advance.
Sometimes these issues require specialized professionals. I can anticipate their information needs and the estate will be well prepared. This reduces the "back and forth" and minimizes fees and time.

Never Miss a Deadline

Part of my job is to work in conjunction with a Probate Attorney to help the estate avoid triggering serious financial or legal penalties.
I keep track of tasks and timelines, noting what the estate completes and following up with third parties as needed. If a third party misses a deadline because of their delays, there's a paper (or electronic) trail.

Limit Misunderstandings & Conflicts

Not many people have experience with the probate process or even the complexities of administrating and closing out an estate or trust. Beneficiaries become concerned if events are not progressing as quickly as hoped. Communicating the overall plan and progress builds support and trust.
I offer regular meetings and online access to status reports to our full-service clients. I am happy to share or give view-only access to heirs to keep them informed.

Assurance of Integrity & Privacy

The goal is to help you administer your estate quickly and effectively to preserve your loved one's legacy.
I am background checked, bonded, and have both Errors and Omissions (E&O) insurance as well as General Liability. Documentation can be provided upon request.
do not receive any payments or benefits for referring people to specialized services, and only refer people to trusted service providers based on their reputation and skill set. I never release any information about our clients without their explicit permission.

Independence Navigator

What Clients Say About Us

Shannon helped me to navigate through some rough seas. Specifically, she helped me to supply what Computershare needed to transfer the title of the four stocks from either my mother, father, or owned as joint tenants to transfer all stocks to my Mother’s Estate.

I had been working on my own for six months without any success. This started in August of 2022 until my wife hired Shannon in February of 2023.

Barry

I Am Getting Back On Track

After struggling to figure out where all of my money was going Shannon really dug in deep to discover what I was missing! This was an amazing relief and now I am getting back on track with my spending and saving! Thank you so much!

Andrew T

Found Her So Helpful

“Shannon is a consummate professional. I would recommend her highly and wholeheartedly. We feel very fortunate to have found her through an old mutual friend who also found her so helpful.
Shannon has the rare quality of being able to anticipate issues before even we might. She can diffuse situations that have emotionally fraught aspects with her calm and methodical and respectful manner. She has added considerable value to our family by helping my father manage his finances, giving me more time to be present with him during the time we have. Just to name a few salient examples of specific ways she has helped, she helped us implement a system to curtail potential for fraud, and has helped reduce or medical cost through better application of insurance. One would be well served by her skilled talent. “

Chris E

Appreciated the Candid Answers

“When looking for a person to handle your finances/assets/property, you want the person to be detail oriented, organized, honest, and knowledgeable
Not only was Shannon able to organize my hot mess, she broke it down so that I could understand how and why it was being done that way.
Promptly answered my questions, and usually offered better suggestions/solutions. Appreciated the candid answers, if my choices were dumb.
No hesitation in recommending her services to any of my friends and colleagues. Fixed my book keeping, helped me organize my business, and helped me avoid long term liabilities.”

Sac

You Have Excellent Instincts

“My son & I have enjoyed working with you. It seems that when one gets into their eighties as I have that financial complexities just seem to increase.
You are very thorough and professional. You have made both of our lives much easier. You have excellent instincts! Thank you for your invaluable assistance.”

Wayne E

Common Question about Estate Services

I cannot provide legal advice; my focus is on the business side of estate administration. Except for some extremely small estates that can demonstrate solvency, meaning it has more in assets than debts, an Attorney is required for probate in Texas. See Small Estate Affidavit or Muniment of Title for examples of smaller or less complicated estate remediation alternatives.

 

If your estate is going through probate, I will coordinate closely with the estate’s probate attorney to ensure they get the information and reporting needed to optimize case completion.

 

By working with me, you may have an opportunity to negotiate a better representation rate with your estate’s attorney. I can help you obtain such things as an EIN, publish newspaper notifications, send and track notifications to creditors, do proper accounting and recordkeeping, etc. This will significantly reduce the time the estate’s attorney will need to spend on housekeeping tasks and focus more on important legal aspects.

Although I can efficiently manage the process on our end, and initiate and complete timely follow-through, I cannot control how quickly other parties can perform their part. Much depends upon the complexity of the case and how well other parties step up in providing information. A typical estate with a typical executor could take longer than a year (16 months, by some estimates). 

Estate Sales providers, for example, are often booked up weeks in advance, and court proceedings, if your case requires court appearances, have their docket schedule, etc. What I can do is guide you in constructing an efficient plan early in the process, organize and identify potential bottlenecks, and adapt accordingly.

Things that often increase time for resolution:

        • Liens, unpaid back taxes, and unresolved lawsuits. 
        • Challenges to the will or unlocatable heirs. 
        • Complications with business or real estate ownership. 
        • Estates with unusual assets (difficulties in obtaining appraisals) 
        • Multi-state assets 
        • Many beneficiaries 
        • Disputes between beneficiaries 
        • Beneficiaries living in distant and/or remote locations. 
        • Executors or Administrators who have heavy personal commitments.

Although I can’t make your family like one another, my services can address most other issues. I provide focused project management, quick turnaround, and attention to problem areas, so nothing falls through the cracks. I work closely with any other needed professionals so things go more smoothly. And, because this is my “job,” there are no conflicts regarding work-life balance – you don’t need to take off work to attend to phone calls, meetings, or the various errands that occur during a typical workweek.

I provide frequent progress reports and accounting details that the Executor or Administrator can share with beneficiaries. I am happy to include anyone on that distribution list. This lets beneficiaries know what is happening and that things are progressing.

Aside from our complete end-to-end service, we offer as-needed consulting services and minor projects. For example, you might want someone to handle coordination with the various financial institutions to locate and evaluate the assets but have a good handle on the rest. We can modify services based on what you need and your convenience. See our Estate Services Tiers page for details.
Because of the nature of the work, it is difficult to put in set pricing, although it’s something I’m working on for simple estates. For fairness, I charge an hourly rate and can give estimates for defined tasks. It takes me the same amount of time to, say, help with a $1 million IRA as for a $10k one. Some things, such as time on the phone, follow ups, etc. are a function of the complexity of the case and often this isn’t discovered until we dig in. The Pricing Page has specific amounts.
The usual process is to start with a half-hour complimentary consultation. We then schedule a time to meet (in person or over Zoom). I have a secure online portal where we can share information, task lists, and documents, do e-signatures, and work through the project plan. Interested beneficiaries can also have their own portal login if the Executor agrees. The Executor / Trustee and I then review the timelines set forth by the probate attorney (and yes, if you wish, I can attend those meetings with you). We then discuss the documents needed and figure out how to divvy up the work (unless you want me to “make this go away.”) Sometimes folks need a prioritized list of what to look for, other times I am packing boxes in my car to review. Depending upon what is needed, you’ll either give me standard authorizations to be able to talk to vendors, financial institutions, and others on the estate’s behalf or Special Limited Power of Attorney for other tasks if required. SLPAs have a process with them which we can discuss later as per your situation. Depending on the needs, I’ll draw up a project plan, create and send letters, take inventory, and make budgets as well as prepare the estate bookkeeping. Other times, I’m calling financial institutions to get the paperwork needed and helping you with deciding what might need to be liquidated. So, in essence, what I do depends on what you need and it can range from simple consulting for getting you organized through me “making this go away.”

Just as an Executor or Administrator would normally be compensated for their time, fees from any attorneys, CPAs, Realtor, and other services are separate. That said, I only suggest bringing in these parties when:

  • I am prohibited by law from doing it myself (attorney representing the estate in court or preparing certain documents, such as deeds);
  • Where there is a very high level of subject-level expertise required (Attorney areas, CPA with a tax situation, or a Realtor to sell the home); 
  • Or it is more cost-effective and a better return on investment for the Estate (hiring specialists to conduct the estate sale of personal property or to remove or donate unwanted items).

Because the estate will be well organized, and I will do extra diligence in scoping out potential problem areas, the estate will have the issue well-defined before I suggest we engage these professionals. As such, their billable hours are focused on applying their expertise, not inflated because of needless rote, administrative tasks. On that same token, I’m not hiring out folks (subcontractors) and then building in 

I offer “hands-on” services in the greater north and west Austin, TX metropolitan area within a 50-mile radius of Cedar Park. In this area, I can attend to more personalized services, such as couriering valuables to a safe deposit box, meeting estate sales or realtors at the home, etc. The Service Area Page goes into greater detail. If the estate is outside this area, I can provide virtual services, including those outside of the state. This is still invaluable for various tasks, including arranging services, discontinuing services, interfacing with financial institutions, project management, and recordkeeping.

Ideally, the Executor or Administrator has sole transactional authority on the estate bank account. I ask for “Accountant” access, which is read-only, that allows me to simply view/download transactions online and do account reconciliations. This is best for the estate’s interest in that there is a separation of duties.

 

If your estate requires bill-paying services, I can accommodate with appropriate safeguards for the estate and the Executor, who has an ultimate fiduciary responsibility to it.

I cannot sell anything without your explicit authorization or sign-off. For example, you would have the only authority to sign an auto title, but I would do all the other necessary arrangements as you need.

 

Regardless of access level, I observe prudent checks and balances so that anything I do is transparent, confirmed and signed off by the Executor or Administrator before completing, and easily reviewed. In addition to being background checked (report available upon request), I have a Surety Bond, Errors and Omissions (E&O) Insurance, plus General Liability Insurance to protect everyone’s interests.

If you require more extensive services, I can obtain a Fiduciary Bond and related insurance, however, that changes the fee structure. 

My goal is to provide you with an unbiased and straightforward assessment of your estate and work with you to develop a plan for its administration that minimizes expenses and time to complete, yet maximizes the long-term value of your loved one’s legacy. Think of yourself as the CEO of the estate and me as your Chief of Staff or Vice-President, as it were.

 

No estate is too small or too messy. I don’t judge; my job is to make things smoother for you.

We can do almost anything that an Executor or Administrator is tasked to do, provided you have given us the proper permissions and as long it does not constitute a fiduciary capacity. (I can take on that capacity, but the fee structure is different and something we need to discuss).  In short, I analyze your situation in the context of the probate attorney’s (if any) input, suggest a plan, and give advice, but you make the final decisions for us to carry out. For example (but not limited to):

 

  • Locate and organize personal papers
  • Guidance and help to get EIN, establish an estate bank account, and related tasks
  • Take inventory of personal property and obtain appraisals as needed
  • Monitoring deadlines and task completion
  • Sending personal property bequeaths to beneficiaries
  • Publishing notification announcements in the newspaper
  • Notify, cancel, or retitle utilities
  • Contact employer or government agencies for benefits
  • Notify creditors, track notification time, and negotiate payments
  • Bank reconciliations, receipt organizing, general bookkeeping, and recordkeeping
  • Preparing status reports for the probate attorney
  • Reviewing medical bills, cross-referencing insurance, and ensuring maximum benefits payouts and no double-billing.
  • Locating assets and researching tax status and obligations
  • Reviewing business ownership, ensuring tax compliance and transfer aligned with operating agreements
  • Facilitating the transfer of non-probate assets to beneficiaries
  • Liaison with financial institutions to obtain needed account information for retitling assets to estate or beneficiaries
  • Obtaining date of death values for investments to help tax preparation
  • Preparing real estate for sale – hiring services for repairs, maintenance, security, upgrades/remodeling, estate sale, realtor, etc. as needed
  • Interfacing with an attorney, CPA, Realtor, and others, if necessary
  • Preparing records, accounting, and monthly status and budget reports

That depends on the needs of the estate and your comfort level. Initially, there will be meetings to pick up documents, assist with inventory, and even perhaps meet you to establish the bank account or at the attorneys. After that, there will be occasional meetings for you to sign checks or documents that can’t be e-signed. Status meetings can easily be held virtually during a convenient time for you.

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